Help
Contact Memodyne Customer Service: Who Answers What
Dial +1 (302) 200-3480, the order desk, about tracking, changes, cancellations or money back; keep your order ID handy. For questions about these web pages, typos, privacy or press, email [email protected] (Mon-Fri 9:00am-5:00pm ET). The website inbox cannot see orders, so order questions go to the phone line.
Written by the Memodyne editorial teamUpdated
Four ways to reach us
How do I contact Memodyne customer service?
Pick the channel by the kind of question. Two of them can see orders; two cannot.
Anything about an order you have placed belongs with the checkout team, reached by phone or the sales email. Questions about what a page says go to the website inbox. The two New York addresses take mail only.
Tracking, changes and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
3 Park Avenue, Floor 36
New York, NY 10016
Mail only. No walk-in sales.
Returns (New York)
570 Lexington Avenue, Floor 16
New York, NY 10022
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Printed on every bottle, word for word: "Distributed by: Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190, [email protected]." That line names the company behind the product. For an order you placed through our buttons, the order desk above is still the faster route, because it holds the order record.
Routing
Which Memodyne contact handles my question?
Match the topic to the desk. One well-aimed message beats two misdirected ones.
| Your question | Contact | Why there |
|---|---|---|
| Where is my package? | Order desk, +1 (302) 200-3480 | Tracking sits in the order record and in your order email |
| Change an address or the pack size | Order desk | Only the checkout team can edit an order |
| Cancel an order | Order desk | Call soon after ordering, before it ships |
| Refund or return | Order desk, then the returns address | The desk logs the claim and gives the next step |
| A charge you do not recognize | Order desk or [email protected] | They can match the charge to an order ID |
| A mistake on one of our pages | Website email, [email protected] | We write and correct these pages |
| Privacy or data request | Website email | See the privacy policy for what we hold |
| Press or partnership | Website email | Reaches the MemoZdyne team directly |
| Feeling unwell since starting the capsules | Your doctor first, then FDA MedWatch | Symptoms need a clinician, not a sales line |
Before you call
What should I have ready when I call about a Memodyne order?
The order ID first. Everything else helps the desk find the right record in one try.
The order desk looks up orders by the ID in your confirmation email. Search your inbox for the day you paid, including the spam folder, before you dial.
- The order ID from the confirmation email
- The full name and email address used at checkout
- The pack you chose: 2, 3 or 6 bottles
- The date you ordered, which also starts the 60-day refund window
- The lot number from the bottle if you are reporting a problem with a capsule
- A photo of any damaged seal or box, saved before you throw packaging away
Write down the name of the person you speak to and the date. If you are told to mail bottles back, note the tracking number of the parcel too.
Hours
When does Memodyne support answer?
The MemoZdyne website inbox is staffed Mon-Fri 9:00am-5:00pm ET. Email sent in the evening or over a weekend is read on the next business day.
Our brief does not print opening hours for the order desk, so we will not guess them. If nobody picks up, try again later in the day, or write to [email protected] with your order ID in the subject line.
Both New York addresses run on Eastern Time. A 9:00am ET start is 6:00am on the West Coast.
Returns
How do I start a Memodyne return by phone?
Call first, then mail. Sending bottles without calling can slow the refund.
Call within 60 days
Ring +1 (302) 200-3480 and quote the order ID. The sales page counts 60 days from the purchase date and asks for at least 30 days of use first.
Pack the bottles
Add a slip with your name, email address and order ID. Buyer pays return shipping. Use a tracked service.
Mail to New York
Send the parcel to 570 Lexington Avenue, Floor 16, New York, NY 10022, USA. Keep the tracking receipt until the money arrives.
Wait for the credit
Expect 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
The full rules sit on the refund policy and the guarantee page.
Ready to try Memodyne?6 bottles $294 ($49 each) · 60-day refund window · free U.S. shipping on 3 or 6
Order nowSafety
Where should a Memodyne side effect be reported?
Health first, paperwork second. A sales line cannot judge a symptom.
Get care if it is serious
Trouble breathing, swelling of the face or chest pain needs emergency help. Call 911.
Tell your doctor
Bring the bottle so they can read every line. Mention each medicine and supplement you take.
Send a MedWatch report
Patients and family members may send the FDA a MedWatch report online or by phone at 1-800-FDA-1088.
After that, tell the order desk too and give the lot number from the bottle. Our team also wants to hear about it at [email protected], so we can check our side effects page is complete. We cannot give medical advice by email.
Lookalikes
Which Memodyne contacts are outside our control?
Several shops and one software brand share a similar name. We can only speak for the channels listed above.
Other Memodyne domains
Orders placed on memodyne.online, getmemodyne.com, memo-dyne.com or similar sites go through their own checkouts. We cannot look them up. Contact the shop you paid.
Melodyne
Melodyne is music editing software from another company. Our desk cannot help with licenses or downloads for it.
Memantine (Namenda)
Questions about this Alzheimer's drug belong with your prescriber or pharmacist. It is unrelated to the capsule we sell.
Not sure where you bought? The checkout email shows the seller name. Our where to buy page explains the channel our buttons use.
Website team
What can the MemoZdyne website email help with?
MemoZdyne is a USA Authorized Memodyne Retailer, not the maker. Our inbox handles the content side of the site.
- A fact on a page looks wrong or out of date
- A broken link, a typo or a page that will not load
- A request to see or delete personal data we hold
- Press questions and requests for label photos
It cannot cancel orders, issue refunds or see payments. For those, the order desk is the only path. Read who we are for how the retailer role works.
FAQ
Memodyne customer service FAQ
What is the Memodyne customer service phone number?
The order desk number is +1 (302) 200-3480. It handles orders, tracking, changes and refunds. Have your order ID ready, since the desk finds your purchase by that code. The number on the bottle label belongs to the distributor and is not the checkout team.
Is there an email address for Memodyne orders?
Yes. Order questions can go to [email protected]. Put your order ID and checkout name in the message. Page questions go to [email protected] instead, but that inbox cannot see or change an order.
How do I cancel a Memodyne order?
Phone +1 (302) 200-3480 quickly, ideally while the parcel is still in the warehouse. Give the order ID and ask the desk to confirm in writing that no further charge is scheduled. Once a box has shipped, the return steps on the refund policy apply.
Can the website team check where my Memodyne package is?
No. The MemoZdyne inbox never sees checkout records, card charges or parcel status. The tracking link is in your order email, and the order desk at +1 (302) 200-3480 can look up anything that email does not show.
Where do I mail Memodyne bottles back?
Returns go to 570 Lexington Avenue, Floor 16, New York, NY 10022, USA, after you call the order desk. Write your full name, email and order ID on a note inside. You pay return postage, so use a service with tracking and keep the receipt until the refund posts.
Can I call the phone number printed on the Memodyne bottle?
The label prints the distributor, Gex Corporation LLP in Ogden, Utah, with its own phone and email. For an order placed through our buttons, the order desk at +1 (302) 200-3480 holds the record and answers faster.
How do I report a bad reaction to Memodyne?
See a doctor first, and call 911 for anything severe. Then file a MedWatch report with the FDA, on its website or at 1-800-FDA-1088. Tell the order desk too, with the lot number from the bottle.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized retailer that sells Memodyne, not by the maker (the label says distributed by Gex Corporation LLP, Ogden, UT). We earn money when you buy through our order links.
Keep reading
More about Memodyne
Refund policy
Every step of a Memodyne refund: the call, what goes in the parcel, the New York address and how long the money takes.
Read more
Shipping
What Memodyne shipping costs by pack, where the tracking number shows up and what to do if a box arrives damaged.
Read more
About us
Who runs memozdyne.com, how the site earns money, how to reach us and who reviews the pages.
Read moreUSA Authorized Memodyne Retailer
Ready to try Memodyne?
The sales page offers 2, 3 or 6 bottles. Six bottles cost $49 each, and 3 or 6 ship free in the U.S.
- Secure checkout
- 60-day window
- Ships from the U.S. with tracking