Buying
Memodyne Refund Policy: Exact Steps From Call to Card Credit
Phone the order desk at +1 (302) 200-3480 and quote your order ID. Ship the bottles, tracked, to 570 Lexington Avenue, Floor 16, New York, NY 10022, along with your name, email address and that ID. Once they are credited, the refund is issued in 3-5 business days, and your card shows it 5-10 days later. Orders from other Memodyne domains go to that seller.
Written by the Memodyne editorial teamUpdated
Step by step
What are the Memodyne refund steps?
Five steps, starting with a phone call. Do them in this order so nothing gets lost.
Find your order ID
Open the confirmation email from your sales-page order and copy the order ID. Note the purchase date too.
Call the order desk
Phone +1 (302) 200-3480 within 60 days of purchase. Give your order ID, say you want a refund and write down any return reference.
Pack the bottles
Use a sturdy box. Add a slip with your name in full, your email address and the order ID.
Mail it with tracking
Send it to 570 Lexington Avenue, Floor 16, New York, NY 10022 with tracking. Postage is on you.
Watch your card
Once the return is credited, the refund is issued in 3-5 business days. Your card shows it 5-10 days after that.
The 60-day limit and the 30-day-use request are explained on the Memodyne guarantee page. The steps above are the practical side.
At a glance
What does the Memodyne refund policy say?
Refunds go through the order desk by phone, with the bottles mailed back to New York at your cost.
| First contact | +1 (302) 200-3480 (order desk) |
|---|---|
| Have ready | Order ID from your confirmation email |
| Window | 60 days from purchase; at least 30 days of use requested |
| Return to | 570 Lexington Avenue, Floor 16, New York, NY 10022, USA |
| Note inside | Full name, email, order ID |
| Postage | Buyer pays return shipping. Use a tracked service. |
| Refund issued | 3-5 business days after the return is credited |
| On your card | A further 5-10 days |
| Other domains | Not covered: contact that seller |
Our website email, [email protected], cannot see orders. Writing there will not start a refund.
Timing
How long does a Memodyne refund take?
Two waits follow the parcel's delivery: 3-5 business days, then 5-10 days. Mail time comes on top.
- Your parcel travels
Speed varies by carrier. The tracking page confirms arrival in New York.
- Return credited
The seller logs the bottles against your order ID. A note with your details speeds this up.
- 3-5 business days
The seller sends the money back to the original payment card.
- 5-10 more days
Your bank posts the credit. Some show it as pending for a while first.
Weekends and holidays stretch the business-day count. If both waits have passed since tracking showed delivery, call the desk.
Cancelling
Can you cancel a Memodyne order before it ships?
Possibly, if you call fast. Once the box is on its way, a cancellation turns into a return.
We cannot cancel orders from this site, since we never hold your payment. Call +1 (302) 200-3480 as soon as you change your mind and ask whether the order has left the warehouse. If it has not, ask the desk to stop it and to confirm the cancellation by email.
If the parcel has already shipped, let it arrive. Then follow the refund steps above, keeping in mind the 30-day-use request. Refusing delivery may seem simpler, but ask the desk first; a refused parcel can be slow to be logged as returned.
Other sellers
Who refunds a Memodyne order from another website?
The website that took your money. The desk above handles only orders from the sales page our buttons open.
Shops at memodyne.online, getmemodyne.com, memo-dyne.com and other domains use the Memodyne name. They have their own checkouts and their own refund terms. Your card statement or confirmation email shows the company name. Contact that company directly.
The same goes for a marketplace listing: the marketplace's return rules apply. If a seller does not respond at all, your card issuer can explain how to dispute the charge. Our guide to Memodyne sellers lists the domains we have seen.
Ready to try Memodyne?6 bottles $294 ($49 each) · 60-day refund window · free U.S. shipping on 3 or 6
Order nowThe return parcel
What goes in a Memodyne return parcel?
The bottles, a short note and nothing that could get the parcel sent back to you.
- The Memodyne bottles from the order, packed so they cannot rattle loose
- A slip of paper naming you in full, plus your order email address and order ID
- Any return reference the desk gives you on the phone
- Correct postage, paid at the counter, with tracking
Write the address exactly: 570 Lexington Avenue, Floor 16, New York, NY 10022. Do not send cash or any receipt you need to keep.
Photograph the open box before you seal it. That photo, the postage receipt and the tracking number are your record until the money is back.
How much back
Will a Memodyne refund be full or partial?
Money back is the headline promise, but no list of deductions is published. Ask on the call and note the answer.
Two costs are worth asking about. Return postage is yours in every case. The shipping fee on a 2-bottle order may or may not come back; we found nothing in writing either way.
If the refund that reaches your card is smaller than you expected, ring the desk and request a breakdown of each amount. Keep your notes from the first call nearby: date, agent's name and what was promised.
No money yet
What if your Memodyne refund never arrives?
Work through three checks, in order.
Confirm delivery
Tracking should show the parcel delivered in New York. If it does not, start with the carrier.
Count the days
Allow 3-5 business days plus 5-10 days after the return is credited.
Call with proof
Phone +1 (302) 200-3480 with your order ID and the tracking number. Ask when the return was logged.
Contacts
Who should you contact about a Memodyne refund?
The order desk for anything tied to an order. Our website inbox is for page questions only.
Tracking, changes and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
3 Park Avenue, Floor 36
New York, NY 10016
Mail only. No walk-in sales.
Returns (New York)
570 Lexington Avenue, Floor 16
New York, NY 10022
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
More ways to reach us are on the Memodyne contact page.
FAQ
Memodyne refund policy FAQ
How long until a Memodyne refund shows on my card?
Count on 3-5 business days for the seller to issue the refund after your return is credited, then another 5-10 days before your bank shows it. Add the days the parcel spends in the mail before any of that starts.
Can I cancel my Memodyne order?
Call +1 (302) 200-3480 right away and ask. If the order has not shipped, the desk may be able to stop it; ask for an email confirming the cancellation. If it has shipped, it becomes a return, and the normal refund steps and postage cost apply.
What address do Memodyne returns go to?
Returns go to 570 Lexington Avenue, Floor 16, New York, NY 10022. Tuck in a slip with your name, email address and order ID, and pay for tracking. Phone the desk before you mail it, since they may give you a return reference to write on the slip.
Do I need my order ID for a Memodyne refund?
Yes, the desk uses the order ID to find your purchase and match the returned bottles. It is in the confirmation email sent after checkout. If you lost it, call with the name on the card, the email you used and the order date, and ask them to look it up.
Can I email instead of calling for a Memodyne refund?
Start with a phone call, since the guarantee claim goes through the order desk at +1 (302) 200-3480. The sales email, [email protected], is useful for written follow-up. Our website address cannot see orders, so a refund request sent there goes nowhere.
How do I stop a repeat Memodyne charge?
Phone +1 (302) 200-3480, quote the order ID and ask the desk to cancel any recurring shipment and refund the charge you did not choose. The packs are listed as one-time orders, so a repeat charge is worth querying at once. If the desk does not fix it, contact your card issuer.
Who refunds a Memodyne order from memodyne.online?
The company that runs memodyne.online, not the sales-page desk. Each Memodyne domain has its own checkout and refund terms. Check your confirmation email or card statement for that seller's name and contact details, and ask them directly about their return steps.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized retailer that sells Memodyne, not by the maker (the label says distributed by Gex Corporation LLP, Ogden, UT). We earn money when you buy through our order links.
Keep reading
More about Memodyne
Guarantee
The Memodyne refund window in plain words: start date, the 30-day-use request, return postage and the claim steps.
Read more
Shipping
What Memodyne shipping costs by pack, where the tracking number shows up and what to do if a box arrives damaged.
Read moreContact
Phone, email and mailing addresses for Memodyne orders, returns, page questions and side-effect reports.
Read moreUSA Authorized Memodyne Retailer
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